Refunds and Returns Policy for Ark of Services

At Ark of Services, we are dedicated to providing exceptional digital solutions tailored to meet the unique needs of each of our clients. Our goal is to ensure that every project is completed to the highest standards and that our clients are fully satisfied with the services we deliver. However, we understand that there are instances where our services might not meet expectations. This Refunds and Returns Policy outlines how we address these situations in a way that is transparent, fair, and professional.

1. General Policy Overview

At Ark of Services, we specialize in digital services like website design, development, branding, and more. Since most of our services are project-based and customized to the client’s specific needs, once the service is provided, it cannot typically be refunded. Digital work such as website development, mobile apps, branding, and video production, by its nature, does not allow for physical returns. However, our main priority is to ensure satisfaction.

We have designed a process that includes detailed project proposals, regular feedback cycles, and ample revision opportunities, so the final outcome aligns with your vision. If you are dissatisfied with any part of the service, our team will work to resolve any issues by offering revisions or addressing concerns based on the agreed scope of work.

2. Refunds for Smaller, Standard Projects

Smaller projects, such as logo design, explainer videos, or website fixes, are often quicker and more straightforward. For these projects, we recognize that the client may need to make adjustments or request revisions. In such cases, we allow for several revision rounds, depending on the project type, to ensure that the work meets your expectations.

Refund Process for Smaller Projects:

• Pre-work Refund: If the project is in the early stages and no significant work has been started, we will issue a full refund upon request.
• After Initial Work: If work has been initiated but is incomplete, we will assess the progress and offer a partial refund based on the extent of work completed.
• Post-Completion: Once the final project has been completed and delivered to the client, no refund will be issued unless the final product deviates significantly from the scope of work initially agreed upon.

We believe in transparency and will always strive to reach a resolution through dialogue before moving to refund decisions.

3. Refunds for Large Projects and Milestone-Based Payment Structure

For larger, more complex projects, such as full-scale website development, mobile app development, or multi-phase marketing campaigns, we utilize a milestone payment system. This system provides clear expectations for both the client and Ark of Services at each project phase.

Milestone Payment System for Large Projects:

• Initial Payment: Typically, 30%-50% of the total project cost is required as a deposit before any work begins. This deposit covers initial planning, project scoping, and wireframing phases.
• Milestone Payments: Payments will be made after each key deliverable or milestone is met, which allows the client to provide feedback at each stage of the project.
• Final Payment: The remaining balance is due upon completion of the project and final client approval. Should there be any delays in making the final payment, the project may be paused until payment is received.

Refund Policy for Milestone Payments:

• Pre-Milestone Refund: If the project is canceled before any significant work is completed (i.e., before the first milestone is met), we will refund the client minus any non-refundable work already completed, such as initial designs or research.
• Mid-Project Refund: If the project reaches a specific milestone and the client decides to cancel, we will assess the work completed up to that point and provide a partial refund reflecting the services rendered.
• Post-Milestone Refund: Once a milestone has been met and approved by the client, the payment associated with that milestone becomes non-refundable. If the project is canceled before final delivery, a refund will be issued only for the unspent portion of the project.

4. Risk of Milestone Payment System

The milestone payment system offers security to both the client and Ark of Services but also carries certain risks for both parties.

Client Risk: There is a risk that the final deliverable may not meet the client’s expectations, even after several milestones have been completed. To mitigate this, Ark of Services ensures continuous communication, feedback, and the flexibility to adjust as needed at each phase.

Service Provider Risk: Ark of Services assumes the risk of investing considerable time and resources before the full project payment is received. To protect against this, we require clear project scopes and frequent updates from the client to ensure alignment with their expectations.

5. Dispute Resolution Process

In the event of a dispute regarding project progress, deliverables, or any other concerns, we believe in fostering a constructive and transparent dialogue. Our dispute resolution process is designed to ensure that both parties’ concerns are addressed respectfully and fairly.

Resolution Process:

• Feedback and Revision Requests: Clients should provide written feedback on any unsatisfactory aspects of the work. We are committed to resolving any issues quickly and effectively.
• Consultations: If feedback does not resolve the issue, we offer consultations between the client and our team to clarify and discuss expectations and adjustments.
• Mediation: Should a dispute remain unresolved, we may recommend third-party mediation to reach a fair solution.

6. Returns for Digital Products

As digital products are intangible, once the final deliverables (such as websites, mobile apps, or video content) are handed over, they cannot be returned. Therefore, all digital deliverables are considered final once accepted by the client.

7. Delivery and Acceptance

We consider a project complete when the final product is delivered to the client and approval is granted. If the client does not respond to or approve the final work within 7 days, the project will be marked as complete, and the final payment will be considered due. This helps us ensure the timely closure of all projects.

8. Late or Delayed Deliverables

While we make every effort to deliver projects on time, certain delays may occur due to unforeseen circumstances or client delays (e.g., feedback or content delays). In such cases, we will communicate the new timelines to the client and do our best to meet the revised schedule.

We request that clients provide timely feedback to avoid unnecessary delays.

9. Non-Refundable Fees

Certain costs are non-refundable, such as:

• Design and Development Work: Once any design or development work has been started, those services cannot be refunded.
• Third-Party Licenses and Software: If third-party software, themes, or licenses are purchased on behalf of the client, those fees are non-refundable.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact our customer service team. We are committed to ensuring that every client is satisfied with the service we provide and that their experience with Ark of Services is smooth and rewarding.